Useful Links

The Association of Residential Managing Agents (ARMA) is the only body in England & Wales to focus exclusively on matters relating to the management of residential leasehold blocks of flats. With over 250 corporate members, of whom Mainstay is one, their founding principal aims are to represent its members and therefore the interests of lessees, resident management companies and investor freeholders.

The Royal Institution of Chartered Surveyors (RICS) is the world's leading professional body for qualifications and standards in land, property and construction.

The Financial Services Authority (FSA) are the independent body that regulates the financial services industry in the UK. They regulate most financial services markets, exchanges and firms, they set the standards that they must meet and can take action against firms if they fail to meet the required standards

Mainstay is registered with the FSA (No.479886) and are authorised to carry on a regulated activity under the Financial Services and Markets Act 2000.

The Home Builders Federation is the principal trade organisation for private sector housebuilders, which brings together key members of the house building industry in England and Wales.

The IRPM was launched in early 2002 as a means of delivering a portable professional qualification in residential property management, available to anyone working in the sector, and one which would be accepted by all those operating within it. The Association of Residential Managing Agents (ARMA,) Association of Retirement Housing Managers (ARHM) and the Property Managers Association Scotland (PMAS) were founding sponsors in 2002.

The Ombudsman Services: Property (OSP) were originally set up to handle complaints about members of RICS, but now also assist in the resolution of complaints about chartered surveying firms, surveyors, estate agents, residential managing agents and other property professionals from consumers using their services.

They have been approved by the Office of Fair Trading (OFT) as an estate agent redress scheme, and the Association of Residential Managing Agents (ARMA) made it a requirement for its members to belong to an ombudsman scheme and recommended Ombudsman Services: Property.

The Leasehold Advisory Service (LEASE) is an Executive Non Departmental Public Body (ENDPB) funded by Government to provide free advice on the law affecting residential leasehold and commonhold property in England and Wales.

flat-living.co.uk provides information, advice, products and services for residents of flats and apartments. Flat Living magazine is issued quarterly (Jan, April, July and October) to 47,000 Residents’ Management Companies and Property Managing Agents.

Property Week is the leading news magazine in the commercial property market. Packed with news, features and analysis, Property Week keeps readers fully briefed on all the latest information from the industry - from development opportunities to investment prospects, professional and legal coverage to regional surveys, plus all the latest job vacancies.

Mainstay’s Facilities Management and support services play a critical role in ensuring your building runs smoothly so that you are free to concentrate on your core business. Utilising years of experience we take a fresh approach that combines expertise with total commitment to service delivery. With a strong customer focus and management acumen derived from our extensive property management pedigree, we provide a credible alternative to the larger FM providers. Our teams are based locally across the UK; making us both national and local.

Citizens Advice Bureaux deliver advice services from over 3,500 community locations in England and Wales, run by 382 individual charities. The Citizens Advice service aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.