Privacy Policy

Mainstay Group Limited (Registered office Whittington Hall, Whittington Road, Worcester,WR5 2ZX, Company No: 4002715) (and its subsidiaries) takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via www.mainstaygroup.co.uk (referred to below as the Site). Please read this privacy policy carefully. By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you.

If you have any queries about the policy, please contact us at mail@mainstaygroup.co.uk and we will endeavour to answer your questions.

Your Consent

Your use of the Site signifies your consent to us collecting and using personal data about you as specified below in accordance with this policy statement. Should we choose to amend these terms for any reason the changes will be notified here so that you are always kept informed about the use of your personal information.

Collection of Personal Information

We will collect any of the following information from you without limitation:

• Name, user name, gender, date of birth
• E-mail address, postal address, telephone number
• Credit card number and expiry date
• Professional qualifications, membership of trade bodies
• Details of properties we manage on your behalf
• Details of existing or prospective tenants

We keep your information confidential. The internal procedures of Mainstay Group Limited and its subsidiaries cover the storage, access and disclosure of your information.

Use of this information

We will use this information in order to:

• Process your registration and verify your identity
• Administer your accounts with us
• Send you information about our services
• Carry out marketing analysis and make general improvements to our site
• To obtain your views or comments on the services we provide
• To help us plan promotional activity

Sharing this information

Some of the services available on the Site may depend upon some of your personal information being shared with our other clients. We tell you about this at the point we collect your information on the Site. Please note that some services will be unavailable if you do not wish to disclose the personal information you are asked for. We may transfer your personal information to a third party as part of a sale or some of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but steps will be taken to ensure that your privacy rights continue to be protected.
Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (i.e. if required to do so by a court order or for the purposes of prevention of fraud or other crime).

Information automatically collected from your computer

When you visit the Site our web server automatically records your IP address. We use this information for help us to administer the site and to help us to provide you with a more effective service.

Cookies

When you visit the Site we may store some information, commonly known as a Cookie on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you to get the best out of the Site and helps us to provide you with a more customised service. We use cookies for the following purposes:

• So that you do not have to re-enter your details each time you visit the site.
• To track how our site is used and to improve and update our content
• You can block or erase cookies if you want to (your browsers help screen or manual should tell you how to do this), but certain parts of the site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

Changes to your details

We aim to keep the information we hold about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us at mail@mainstaygroup.co.uk


We have implemented technology and policies to safeguard your privacy from unauthorised access and use secure server software (SSL) to encrypt any financial information you input before it is sent to us.

Linking to third party websites

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from the Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.