Awards and Accreditations

The Royal Institution of Chartered Surveyors (RICS) is the world's leading professional body for qualifications and standards in land, property and construction.

The Ombudsman Services: Property (OSP) were originally set up to handle complaints about members of RICS, but now also assist in the resolution of complaints about chartered surveying firms, surveyors, estate agents, residential managing agents and other property professionals from consumers using their services.

They have been approved by the Office of Fair Trading (OFT) as an estate agent redress scheme, and the Association of Residential Managing Agents (ARMA) made it a requirement for its members to belong to an ombudsman scheme and recommended Ombudsman Services: Property.

The Financial Services Authority (FSA) are the independent body that regulates the financial services industry in the UK. They regulate most financial services markets, exchanges and firms, they set the standards that they must meet and can take action against firms if they fail to meet the required standards

Mainstay is registered with the FSA (No.479886) and are authorised to carry on a regulated activity under the Financial Services and Markets Act 2000.

Investors in People is the UK's leading people management standard. It specialises in transforming business performance through people. Over a third of the UK's workforce uses Investors in People today, and employers do so because they see a number of real business benefits.

BS OHSAS 18001 is the internationally recognised standard for occupational health and safety management systems. It gives you a framework to identify, control and reduce the risks associated with health and safety in your workplace.

ISO 9001 is by far the world’s most established quality framework, currently being used by 1,064,000 organizations in 178 countries worldwide, and sets the standard not only for quality management systems, but management systems in general.

The Association of Residential Managing Agents (ARMA) is the only body in England & Wales to focus exclusively on matters relating to the management of residential leasehold blocks of flats. With over 250 corporate members, of whom Mainstay is one, their founding principal aims are to represent its members and therefore the interests of lessees, resident management companies and investor freeholders.

The Association of Retirement Housing Managers (ARHM) is committed to high standards and ethics in the management of private retirement and sheltered housing. Their Code of Practice forms a benchmark for Leasehold Valuation Tribunals in the exercise of their role in relation to the management of retirement leasehold properties.

The Leasehold Advisory Service (LEASE) is an Executive Non Departmental Public Body (ENDPB) funded by Government to provide free advice on the law affecting residential leasehold and commonhold property in England and Wales.

A leading health and safety pre-qualification assessment scheme, dedicated to promoting higher standards of competence and compliance through the provision of relevant industry specific and tailored health and safety assessments for all professions and sectors.

CHAS is established as the market leader for health and safety pre-qualification in the UK. It is available to suppliers (those who provide goods and services) and to organisations (buyers) looking for suitably competent suppliers.

British Institute of Facilities management is one of the fastest growing professions in the UK. Facilities managers are responsible for many of the buildings and services which support businesses and other types of organisation.

The RESI Awards is one of the most prestigious events in the property calendar. A hugely exciting evening which recognises and rewards the leading players involved all aspects of residential property including development, investment, management, construction and funding to name but a few categories.

RESI is the leading event for the residential property market, attracting more than 1000 senior level delegates each year.